We accept orders either through our online shopping facility, over the telephone or by post.
Online Shopping:
We have the facilities for payment by Paypal through our online shopping cart. You don't need to have a Paypal Account to use Paypal as they will accept all major credit cards. Paypal is secure and easy to use. Use the quantities box in the shopping basket if you would like more than one of any item. If you require larger quantities, please email: enquiries@fit39.co.uk for a quotation.
Telephone Payments:
If you have any concerns with transferring your credit/debit card details over the internet, please telephone us on 07889 006231 and we will be happy to take your order over the telephone using your credit/debit card (Mastercard, Visa, Switch/Maestro and Delta).
Orders by Post:
If you would prefer to place your order by post, we can only accept payment by Cheque or Postal Order (Fit39 UK Ltd). Please write to us at the address below with a clear list of the items you require, and either a daytime telephone number or email address where we can contact you in the case of a query.
FIT39 UK
Elm House
Green Street
Hoxne
Suffolk
IP21
Substitution:
In the event of a product you require becoming out of stock, please indicate if you would be willing to accept substitutes in the form of a similar variety. Please note that we never substitute anything on an order unless specifically requested to do so. If we run out of anything we always contact the customer to let them know and unless they request a substitute, we refund what they have paid.
Delivery:
We only supply to addresses within the United Kingdom. Postage and Packing charges are included.
Orders will normally be dispatched Monday to Friday within 5 working days after payment has cleared. However, during busy periods orders may take up to 10 working days to be dispatched. Orders will be sent by Royal Mail 1st class except for larger orders which may be sent by courier and will therefore require a signature.
Royal Mail Strikes & Bank Holiday Periods: Our policy is to wait for normal service to resume rather than risk items getting lost in the post. We will therefore wait until the strike/bank holiday is over before sending out your order. I hope you are happy with this policy and we will email you as soon as your order is dispatched.
Loss or Damage:
Please notify us immediately on receipt in the event of any damage, loss or if you are dissatisfied in any way. If you are requesting replacements or a refund, please return the items to us in their original packaging within 7 days of receipt. Our liability is limited to the replacement of items or a refund of the price paid.
Returns Policy:
We will accept returns of items for exchange or a refund as long as the items are returned to us in re-saleable condition and in the original packaging within 7 days of receipt with a reason for the return and a telephone number in case of query.
In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.